Episode Transcript
[00:00:01] Speaker A: And we are live. Welcome to Real Talk with Andres and Heather, the podcast where we say the quiet part out loud about real estate, business and the situations nobody warns you about, all while being live. So there are no edits.
[00:00:15] Speaker B: Right. And this is in coaching from a stage of highlights, social media. This is real stories, real mistakes, real money, and real consequences from agents, buyers and sellers in real time.
So if you want to hear from people in the field, all the professionals who come on this show and. And hear how this really works, then you're in the right place. I'm Andres, this is Heather.
Let's get into some real talk, man.
Thursday came by quick, huh, Heather?
[00:00:50] Speaker A: Thursday did come by quick.
Thursday did. And this has been a busy week, and I'm. I'm sick over here. So if I sound like I'm dying during the podcast, that's why.
[00:01:04] Speaker B: No, I think it's a virus going around. I think my daughter's sick as well.
I've heard a number of people that this week they asked me again to cover on Tuesday. I was not able to go on Tuesday for a new construction site, but some of the people that used to leave over there were sick as well. So a lot safaris going around this time of the year again, seems to be a hit everyone in some ways or another, right?
[00:01:36] Speaker A: It is. It's like, you know, you send your kids to school and they come home with all the germs. So if it's not strep throat. I got a text from my daughter earlier. I'm just waiting for the nurse to call. She's like, my stomach is hurting. I like, just stick it out just to get out the rest of the day, please.
[00:01:52] Speaker B: That's how mine is right now. She's just. She stayed home today. She's not looking good at all, but.
But all week she hasn't been feeling the greatest. And, and. And her friends as well. So it's one of those things.
They bring it over from school and they just keep shredding in school.
[00:02:13] Speaker A: Well, speaking of, like, work and school and all of that, let's talk about something that has the tech world going crazy, and that is open claw.
[00:02:25] Speaker B: I know we've started working on putting that together.
Sean, yourself already are.
Are working on setting that up. I got my equipment, so I'm excited to get that going as well. So when I get home today, I'm going to connect everything. And it's exciting to see where this technology is at today. Right.
We were thinking years. That was years from, you know, from getting to that Place where we have the automation fully to that capacity as open cloud. And it's incredible. I'm excited to get it going, I'm excited to implement it into what we do and be able to work with more clients and be able to facilitate not just on how we do things, but integrate that into some of our clients business and be able to help them continue to scale.
We got to start using the tools that are accessible to, to us nowadays. Right. There's so many people and myself included. There's things that I still do, you know, I grab a pen and paper if I want to take some notes.
There's a number of things that we do that, that we can look back and say, hey, why don't you automate these things?
Why don't you use the tools that are accessible today?
So I think that's a big part of getting to the next level and continue to grow. Right? It's being able to integrate the tools that are accessible with the technology and AI that is growing every single day. Right.
[00:04:01] Speaker A: A lot of people don't want to take the time that it takes to set up an automation because they're like, oh well, it's going to take me, you know, 30 minutes a week, a month, whatever to set up this automation. But then once that automation is set up, it's set up. And how much time is that going to save you down the road? It's the starting point that I think stops a lot of people from using automation.
[00:04:25] Speaker B: And that goes with business in general. Right.
I think that that starting point, we we're the unknown.
The time that it takes, I think that pushes a lot of people away to not get over the hump, to not get over the line and get things going. Because there's a lot of uncertainty and a lot of time that you have to commit to it, a lot of money that has to go into it.
And let's be honest, a lot of people, if they're not certain about something, they're not moving forward. And we see that happening time and time again.
But it's that people, is that 1% of people that pushes through that even if they don't make it, continue to go forward, continue to push themselves, continue to invest, continue to grow themselves. Right? It's that 1% of people that makes it up there and, and can look back and say, okay, you know, this were all the right steps.
Even though it didn't happen the first try around. I never give up. I continue to push forward and here I am because of that. And on the Other hand, you have a group of people that say, man, I should have put forward, you know, I gave up too soon.
And it's unfortunate, but it happens.
[00:05:41] Speaker A: Yeah.
[00:05:41] Speaker B: Quite often.
[00:05:42] Speaker A: And I think a lot of times some of the stuff is a little bit misleading. Like, I know there's a.
Like, with OpenClaw specifically, they're making it sound very easy. They're like, just download this. This link right here. Download this. You know, click this link, put it in your terminal, and you'll. You'll be good.
There's a lot more to it that than that. It's not just simply installing it and then it's ready to run. You have to give it skills, you have to train your bot. You have to make sure that it knows how to do certain things.
What I'm doing now is actually built one out, and I didn't like the way it was performing. I scrapped everything again, like what Sean said he had done, I scrapped everything.
This time what I'm going to do is I'm going to code specifically for what I want the bot to do and give it skills that are coded to do the things that I want it to do the way I want to do it, instead of just like basic, you know, like giving it an API key and like, assuming it's going to be able to do something. So with the open bot, I know there's people that know what they're doing and they can do it, and then there's people who are like, oh, this looks easy. I can do it. I'm gonna, you know, I'm gonna install it, and then I'm gonna have this assistant that's gonna do everything for me. And it's not. It's not unless you teach it those skills and train it to do those things.
So.
[00:07:07] Speaker B: And you bring an excellent point, right? You have to train it. You have to.
To give it the skills to be able to do what you needed to be. To do for you particularly and be successful and run with that. Right. Because like you said, the number of people that just integrated in some capacity, but you are limited in what it can do for you.
So your surge essentially have to train it the way you want it in order to. To get the results that you're looking to get out of it. All right? And. And that takes time. You cannot sit down for a couple of hours and just say, hey, boom. Put it together and expect certain type of results because you haven't put the time into training the way that it should. Yeah, but it's as practicing a new Skills on a sport. Right? You give me a basketball and I don't know how to play basketball. I'm not going to go out there and just score 30 points and beat everybody in the court. No, I, I gotta practice, I gotta, I gotta train myself to be better consistently. And that's not gonna happen overnight.
And, and same thing with a bot. You have to go in there, train it, give it the skills that you that needed, that it needs to fulfill the, the task that you need them to do.
[00:08:20] Speaker A: So, and I'm not, I'm not gonna say names or name the YouTube video, but there's actually been a few that I've watched and it's talking about how to do the quick install and then when it comes to the skills, it's saying you can just skip over those and set those up later. And then yes, if you skip over those and you set it up later, you hatch your bot. Technically, yes, you have it installed and you have your, you know, your open client installed on your computer, but you didn't give it any skills. It can't do anything. So then you'll watch another YouTube video and that YouTube video will say, oh, just give, just feed it a YouTube video and tell it to do what the YouTube video is saying. Well, if you try to give your bot that you didn't give any skills to, you just did a quick hatch and a YouTube video, it's going to say it can't access the YouTube video and it can't because it doesn't have the capabilities of being able to read anything because you haven't given it anything. So you have to go in there, you have to make sure you have all the skills set up. It's quite, it is quite a detailed process.
So don't get discouraged if you're trying to do it, don't get discouraged, just don't believe the hype of a quick installation. And then you're going to have this bot that's building out all these amazing things that you see these people doing online because they're able to do those things because they've taught their bot how to do that and their bot knows how to do that.
[00:09:37] Speaker B: Yeah, just take the time and do it. Right.
That's good, that's good to know because these are some of the things like you said, you don't hear about. They don't tell you all the details. They want to tell you that that is a quick and plugin and ready to roll. But, but there's a lot more to it. And when people start Diving into it. It can easily be discouraged because nothing is going the way they want. And, and of course they put in time in, they're putting money in and, and not seeing, not progressing. It can certainly be a turnout for a lot of people. But you got to get over the hump, continue to do some research, make it right and, and you see the type of result you're looking for down
[00:10:20] Speaker A: the road, you really will. And it has the capability to do amazing, amazing things especially if you customize it to specifically what you want it.
And we won't even get in the top. We won't even get on the topic. I don't know if you have you seen the latest about Anthropic and that they banned it?
[00:10:40] Speaker B: No, not yet.
Gonna have to look into that right after this.
[00:10:45] Speaker A: Yeah, I'm like we're not even gonna get into it. And then I get into it.
[00:10:50] Speaker B: Hey, it was certainly something we can bring up on the next episode. Let me, let me dive into that. And next week we can, you know, during this episode we can talk about our progression and anything that's happening within that field. Think it's will be great to bring up.
[00:11:07] Speaker A: Yep. If you didn't know you heard it here first, even though it's been like out everywhere, we'll just say you heard it here first. So if you use Anthropic you're not going to be able to use it for Open Claw much longer because they're just banning people and they're not letting new people come on and use Open Claw. So find a different way to run your openclaw. OpenAI chatgpt.
I mean I think that works fine. So like we can go with, we can go with that because it's not gonna be interact and topic.
[00:11:38] Speaker B: This is good, this is good stuff. Certainly, you know, staying, staying with the, with the technology nowadays. Right. We gotta stay on top of this news and stop on top of these details because yeah, we want to implement that into the business and is essential to know what's happening and put it out there for, for our listeners. Right.
Maybe they're not into it as deeply as we are yet, but it can spark a curiosity and start diving into that because again it's a technology that is accessible to us and it will be essential in our day to day operation in the businesses.
[00:12:22] Speaker A: It's funny because it's time for our favorite segment of Am I the Asshole? And I have a story ready to go. But wouldn't it be funny right now if our Am I the Asshole? Was. Am I the asshole for kicking OpenClaw off of my platform and not allowing my users to integrate it any longer.
[00:12:39] Speaker B: Right. Hey, that might be one we bring up, not into in the near future. Watch.
[00:12:50] Speaker A: We'd be like, the names have not been changed to protect people.
[00:12:55] Speaker B: Right on this case. On another note, though, this is a dramatized story. It's not a real client situation.
But every scenario is based on situations that agents clients deal with all the time.
So again, it's a dramatized story.
[00:13:14] Speaker A: All right, let's. Let's dive into it. And like I said earlier, guys, I am not feeling the greatest, so please forgive my voice. I'm gonna take a drink here so I can get to reading.
[00:13:26] Speaker B: So if you're just this. So if you're listening, you know, you decide who's right and who's wrong and probably who needs the therapy. So let's get into it.
[00:13:37] Speaker A: Yep, let's get into it. All right, here we go.
All right, guys, today's story.
Am I a real estate agent?
About two years ago, I helped a buyer. Did I say, am I a real estate agent?
Yeah, I'm starting off on the wrong foot.
Here we go. I am a real estate agent, and about two years ago, I helped a buyer relocate to my area. We spent months together looking at homes. They were new to the city, didn't know anyone, and we ended up spending a lot of time doing showings, inspections, long drives, and coffee stops.
Naturally, we got to know each other. After closing, we stayed in touch. We grabbed coffee occasionally, and then they text me updates about the house. I check in on birthdays and holidays. It felt like one of those situations where the client turns into a friend.
Over time, though, I noticed the dynamic felt a little uneven.
They would reach out a lot.
Like, a lot. Long texts, calls about personal stuff, invitations to hang out during my workday. I'd respond when I could, but I kept things friendly and light. I never felt like we were best friends. Just friendly.
Fast forward to now. I'm getting married.
We're keeping the wedding pretty small. Family, close friends, few people from my inner circle. We had to make tough decisions about the guest list because of our budget and limited space.
I didn't include this past client.
When they found out I was getting married through social media, they messaged me saying they were excited. And they joked about what they should wear and not wear to the wedding. That's when I realized they assumed they were invited.
I gently explained we were having a small wedding and keeping it very intimate. They replied with, oh, I thought we were closer than that.
Since then, things have been awkward. They stopped responding in the same way. Less friendly and it feels less warm. I think I hurt their feelings.
I feel bad. I never meant to lead them on or make them think we were closer than we were.
But I also feel like inviting every past client that I've ever been friendly with to my wedding isn't realistic. Now I'm wondering if I crossed the line somewhere. Maybe I blurred the professional personal boundary without realizing it. So am I the asshole for not inviting a past client to my wedding even though we became friendly after closing?
[00:16:21] Speaker B: Man, I think you're the asshole for not letting them know from the start.
You know, the way you had conversation with them throughout led them to believe that they were part of that inner circle and the whole time that's how they were behaving and see you as not just.
Not just as an agent, but someone they trust over in that location. Like you said, they had no one in their area. They build a trust. They build a relationship with you. And they saw you as more than a realtor from the moment you guys closed on that property or even before then. And they have been treating you as such. And in some ways they thought that was reciprocal, not being part of that. I see why they are fully distant now.
You know, so, yeah, I thought.
I thought you were an asshole or that person, that agent was the asshole. Because they didn't let them know ahead of time that, you know, that relationship was not as close as it thought it was and led them to believe that it was.
[00:17:35] Speaker A: You totally changed my mind on it, Andres, because I was looking at it originally like, no, they're not the asshole. Because, like, yeah, you can invite every client you've ever had to your wedding. That's unrealistic. Because especially if you're like a highly successful agent, it'd be unrealistic to think you're going to invite every client. I guess if you're a highly successful agent, you have the budget to invite every client you've ever had. Maybe, but
[00:18:01] Speaker B: it's not just about the clients. That's the thing. They were more than a client because you became the only people that they have in that area and you treated them as such from the get go.
You know what I'm saying?
[00:18:15] Speaker A: Yeah, no, I totally see your point on that. You. You were like the anchor friend in that area. You became their, like their first friend, their oldest friend in that area. So they're like, they're anchored to you in that way, and you didn't Feel the same about them? Apparently, yeah.
[00:18:31] Speaker B: And now you just disregard everything.
The time, the relationship that they thought that we're building for the past two years or so.
And like, okay, really, what was this all about?
You know, you just.
Yeah, I feel like that agent was an asshole. I would, I would be mad as hell too.
You just completely disregard everything we, we talk about for the past two years and not even thought of me as part of your wedding. When, when I looked up to you and share everything that I have going on with you for the past two years, it's been like, come on, man.
[00:19:10] Speaker A: I, I think, yeah, probably communicating better because if they really were reaching out, sending long texts, you know, treating them as a best friend, you know, maybe a conversation with them was in order to be like, hey, it's a really small wedding family. Only that from the get go, like you said before, they saw it on social media. That way they weren't having hurt feelings or maybe just invite them to the damn wedding.
[00:19:37] Speaker B: Like, yeah, you could have just invited them. Like, seriously would two other people would be that, that much of a hazard, especially for people that, that are so great to you. That may potentially bring a lot more business and, and not even the business aspect of things. Right? I'm focused on the relationship part of it.
Like if you know me, I never even looked at the point of view on referrals and business. I'm always focused on the relationship.
And that's why I think, I personally think take it more personal that I wasn't even considered going to that wedding. Like, come on.
[00:20:17] Speaker A: Okay, so now here's where I'm going to get into the real talk that is not fluff and may hurt feelings.
This also could be a cultural mindset or a cultural thing because my Hispanic side of my family, right, somebody's getting married and every Hispanic wedding that I have ever been to, it could you. If you want to bring somebody with you to the wedding, you can bring somebody with you to the wedding, that's fine. We invite everybody. I mean everybody I know, my daughter, her.
Her best friend growing up just got married.
I love her. She's such a beautiful girl. Her and her husband and at their wedding, she invited me, she invited my mom, my sister. I think my mom's friend was invited but couldn't go. So it's like there was all these extra people just from, you know, my daughter that she's inviting and it's been that way my entire life. And then I have, you know, the white side of my family where it's very party starts at 4, party ends at 6. You need to be on the list to be there. And it's a very, like, tight ship that's run for this.
This party.
So maybe it was a cultural thing too.
[00:21:33] Speaker B: It was. But. But the fact that there was no communication of it, I think that's just that. That that friend probably felt disrespected. Right. Unappreciated. Because if that was the case, they will. They will understand, but just there's no communication. The wedding happened next to, you know, like, come on, when I'm asking you what should I wear? You say, oh, don't worry about it. Like, what, I'm ready to have a drink.
[00:22:02] Speaker A: Well, I don't know that it was like, oh, don't worry about it because you're not invited.
And it said he gently or she gently explained. So maybe it was a little. Or
[00:22:13] Speaker B: that's not how it went down in my head.
You know, they. They can say was gently, but not for me. Honestly, as a person in that situation, I will be amazed. Yeah, I would certainly cut down the way I communicate afterwards and probably distance
[00:22:30] Speaker A: myself quite a bit, I can say from experience.
There was a wedding that Tony and I weren't invited to.
Actually there was like two last year that we weren't invited to that we were kind of shocked because we were like, okay then. Because like, we thought. Not that you assume that you're going to get an invitation, but we thought that we would because, you know, of the relationship we have with these people and I don't know the story, maybe it was, you know, family only or a smaller wedding or, you know, for budgetary reasons, you know, whatever. But it does kind of suck being on that end. And obviously we didn't say anything. We didn't like, contact the people or anything like that. But like, when you see it on social media after the fact and like, you weren't invited and you were like, oh, you know, that kind of sucks
[00:23:15] Speaker B: because, you know, no, definitely, it definitely does. And then like I said, it also depends, you know, what the wedding type is. If you just go to. To the court and you get married and you put a announcer, oh, I got married. But there was no, not a full wedding going on then. Yeah, I wouldn't feel. I wouldn't feel. You know, anyway, they're just trying to get it done something quick.
You know, weddings are expensive.
They are expensive. So I will also respect the fact that, you know, space is limited. You want to invite an inner circle.
But I think communication with some People and how their relationships are going, then. Then there should be some communication as to, hey, I want to be doing a wedding. This is something small, just a family member and that. Totally fine. Totally get it. You know, I got my brother. I'll tell you what, one of my friends, he got engaged, and they're still working. They haven't put out the wedding right now. I'll tell you what, if that gets married and doesn't send me an invitation, go. Going to have some problems.
Like, he is my brother from another mother, and I'll do anything for him. So I better be in that.
You know, I better be at that wedding.
Even if it's something small, I don't care. I'm one of the small group in that way. So.
And I let him know that. And I. And I tell him that. He knows that. So.
But hey, if he ends up being married and I find out afterwards, we're gonna. Hey, him and I are gonna have a chat.
[00:25:02] Speaker A: Well, we'll send him this podcast so he knows. Be like, you should listen to this podcast. Just. Yeah, FYI.
[00:25:15] Speaker B: Did I disappear?
[00:25:16] Speaker A: You disappeared, but you're back.
[00:25:19] Speaker B: I was saying, I'm gonna send it to him afterwards.
[00:25:22] Speaker A: You're like, I'm gonna send it to him. And then you disappeared. I'm like, oh, damn. He meant, like, right now. He said.
He said, I'm gonna go send this to him now.
[00:25:31] Speaker B: No, but it's really one of those things. Like. Like I said, it's the communication part of it. It's such an important part. And we say that in life with friendships, and also applies in business. It applies everywhere. Right. The fact that you are not able to communicate certain things sets a lot about how you care about that person.
Because if you have an open communication with them, then you are saving.
You're holding that relationship there to each of you guys. Right? And just letting it go by and assuming things, you know, it's.
It could be for the worst, you
[00:26:16] Speaker A: know, and it kind of sucks for that relationship too, because you know that they didn't know anybody else in the area. And you know that if you would have had them at your wedding or had them in your wedding, that would have been a client for life. And they'd be referring everybody to you.
So, you know, you. You damaged that as well, so you certainly did.
[00:26:39] Speaker B: So.
Yeah, definitely. But it's one of the things we are quick to.
And it happens every day. We are quick to assume other people would understand, other people wouldn't.
Would see what we're trying to Say, and yet we never ask the questions or never really hold conversations.
And their point of view, their thoughts, their mindset regarding what you have in front of you is completely different because they're, they have a completely different view in life. They have a completely different journey in life and see things on a whole different level that you do.
And for them, being part of that means a lot.
Where somebody else can say it's just nothing, it's just a wedding, you know, but for them, being part of that wedding, being part of, of that friendship and that circle that you created for them, it means the world, you know, so. So really putting that, assuming that they will be okay, completely disrupted that friendship, that lifelong friendship.
[00:27:45] Speaker A: And it, and it said in there too that he felt it was a little more, you know, one sided on their side than his. So he already knew. He already knew they felt more connected to him than he felt to them. So leaving it like that was definitely on. On him. So in this situation, you changed my mind. Because at first, Andres, I was like, I don't think you're the.
Not you, the person in the story. I was like, I don't think they're the.
But now that I've talked it through with you, I do actually. Yeah. Now I. Now I do think they're the assholes. So I. In this situation, yes, they are.
[00:28:18] Speaker B: I think so. I think they handle the situation poorly.
You know, they looked at it at just another client when the clients in turn looked at them as the only friend that they had in town.
[00:28:33] Speaker A: Yeah.
[00:28:34] Speaker B: And that completely changes their perspective on each of them. Right.
They're looking at it from a whole different angle.
Just another client. They want to talk. Often they're not invited to that. Man, these are the only people I have here. I really appreciate everything they have done for me. You know, I'm excited for their wedding. I'm excited to be part of that. I'm excited to support them in every way I can. Man, this is awesome.
Oh, no, by the way, you're not going to like.
[00:29:04] Speaker A: Yeah. Is that he knew. The deciding factor for me is that he knew they felt that way, knew they felt that way, didn't communicate properly, didn't let them know, like, you know, it seems like it always comes down to a simple conversation and this wouldn't have been an issue.
[00:29:18] Speaker B: And that's again, it's. It's a business of relationship. Right. And.
And I think that applies into every business. When you looked at it like whether you're in the supply logistics.
It was for me. I Took that as a business or relationship because I needed to have a good relationship with my supplier.
I need, I had a good relationship with the people that delivered the supply.
I had a good relationship with the people consuming the supplies, ordering the supply. So guess what? Every time something happened, they knew I could, I will have a straight up conversation. They knew they would get results and I will find a solution for what was happening.
I had a great relationship with everybody and I could talk about the issues that were in front of us without a problem.
And I can relate information in the same way because that's just who I am, you know. And, and when you treat every, every aspect of the business, yes, we got to pay attention to the numbers. Right.
There's some people are going to say a certain type of business about numbers. How many conversations are you having?
Right? How many deals are you closing? Yeah, but how many conversations are you having? And out of those conversations, you are converting people before you're building relationships. You're having conversation in a way that you're building trust.
Right. So I think you can integrate that into different areas of the business that would certainly, you know, make a difference, make it make an impact.
[00:30:54] Speaker A: Definitely.
So yeah. Well, all right guys, you've heard the story. Let us know what you think. You know our opinion, so let us know. Do you think that in this case they are the asshole REAL Estate edition
[00:31:08] Speaker B: And if this episode made you uncomfortable, fired up or feel seen, good. That's the point. This show doesn't exist. To just entertain it, assist to start a conversation, solid bad advice and help make smarter move in real estate and business and share with some friends like under this episode and the way I'm going to do with some of my friends.
[00:31:30] Speaker A: And if you want to be part of the conversation, not just listening, then go to our website www.realtalka.live to join the Real Talk community to be a spotlight guest or to jump on this show with us on what would you do? Or am I the asshole?
[00:31:45] Speaker B: Do us a favor, like it, share it and send it to somebody who needs to hear it like I am.
[00:31:52] Speaker A: Also drop us your opinion in the comments. Let us know where you stand and don't forget to like and subscribe so you never miss an episode. And we'll see you guys on the next one.
[00:32:00] Speaker B: See you next time for more Real Talk with Heather and Andres.
[00:32:04] Speaker A: Bye guys.
[00:32:05] Speaker B: Bye.
